Support
PicRecipeAI · Need help? You're in the right place.
Contact Us
For any questions, issues, or feedback, email us at: support@joinmao.com
We aim to respond within 48 hours.
Frequently Asked Questions
How does PicRecipeAI work?
Tell the App what you have: take a photo of your fridge or ingredients, type a list, or say it out loud. PicRecipeAI recognizes the ingredients and creates recipes from them, matching any dietary preferences you've set. You can save the recipes you like as favorites.
To do this, the App sends your photo, text, or voice transcript, plus your dietary preferences, to OpenAI. Voice is turned into text on your phone, and the audio itself never leaves your device. For full details, see our Privacy Policy.
Why do recipes need an internet connection?
Ingredient detection and recipe creation are done by OpenAI's AI, which runs on OpenAI's servers, not on your phone. The App needs an internet connection to send your request and receive the result. Without a connection, it can't detect ingredients or create new recipes.
Are the calories and macros accurate?
They are estimates only. They're generated automatically, and the real values depend on the exact products, amounts, and preparation you use.
PicRecipeAI does not give medical, nutritional, or dietary advice. If you have a medical condition, follow a prescribed diet, or rely on exact nutrition values, please talk to a qualified professional. If you have a food allergy or intolerance, always check every ingredient yourself.
Do I need an account?
No. There are no accounts, no login, and no sign-up. We don't ask for your name or email address.
How do I delete my data?
Delete the App from your phone. Your favorites, preferences, and age check are stored only on your device, so deleting the App removes them. We don't keep a copy on any server.
Content you've sent to create recipes is kept by OpenAI for up to 30 days for abuse monitoring and then deleted. For details, see our Privacy Policy.
I have feedback or found a bug. What should I do?
Email us at support@joinmao.com with as much detail as possible: what you were doing, what happened, your device model and iOS version, and a screenshot if you have one.
We read every message.